Hey @simkimsia! Thanks for joining us 
A premium subscription that you can get by sponsoring us on a GitHub is the only paid plan we offer at this stage. It doesn’t include direct support from the team, but we’re always here in the forum, so everyone gets assistance as we reply to every request posted in Discourse.
We’re currently working on a new business model for Baserow, so the direct support option you described in the message will become available soon.