# Unable to change password account in baserow

**URL:** <https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624>\
**Category:** Baserow Help\
**Created:** [April 15, 2023, 5:30am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624 "2023-04-15T05:30:38Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Astromo](https://community.baserow.io/letter_avatar_proxy/v4/letter/a/ce7236/32.png) [@Astromo](https://community.baserow.io/u/Astromo)\
**Post date:** [April 15, 2023, 5:30am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/1 "2023-04-15T05:30:38Z")

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When i click forget password and call message to email… i cant recieve any message in email to change the password although , the email is login in baserow…!!

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**Author:** ![Astromo](https://community.baserow.io/letter_avatar_proxy/v4/letter/a/ce7236/32.png) [@Astromo](https://community.baserow.io/u/Astromo)\
**Post date:** [April 15, 2023, 4:45pm UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/2 "2023-04-15T16:45:27Z")

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@olgatrykush . . . . .

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**Author:** ![olgatrykush](https://community.baserow.io/user_avatar/community.baserow.io/olgatrykush/32/219_2.png) [@olgatrykush](https://community.baserow.io/u/olgatrykush)\
**Post date:** [April 17, 2023, 8:45am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/3 "2023-04-17T08:45:11Z")

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Hello @Astromo, did you check the spam folder? Do you use [Baserow.io](http://Baserow.io) or a self-hosted version?

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**Author:** ![Astromo](https://community.baserow.io/letter_avatar_proxy/v4/letter/a/ce7236/32.png) [@Astromo](https://community.baserow.io/u/Astromo)\
**Post date:** [April 17, 2023, 4:10pm UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/4 "2023-04-17T16:10:48Z")

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Yes i check it no message at all.  
How i can send the email to you in private to check it in baserow  
Iam using [baserow.io](http://baserow.io)

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**Author:** ![Astromo](https://community.baserow.io/letter_avatar_proxy/v4/letter/a/ce7236/32.png) [@Astromo](https://community.baserow.io/u/Astromo)\
**Post date:** [April 18, 2023, 1:07am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/5 "2023-04-18T01:07:52Z")

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Someone help !  
Why only this account cant recieve any message from baserow

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**Author:** ![olgatrykush](https://community.baserow.io/user_avatar/community.baserow.io/olgatrykush/32/219_2.png) [@olgatrykush](https://community.baserow.io/u/olgatrykush)\
**Post date:** [April 18, 2023, 8:43am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/6 "2023-04-18T08:43:57Z")

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Hey @Astromo, apologies for all the inconvenience you faced. We’re checking your case internally, and we need a little more time.

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**Author:** ![olgatrykush](https://community.baserow.io/user_avatar/community.baserow.io/olgatrykush/32/219_2.png) [@olgatrykush](https://community.baserow.io/u/olgatrykush)\
**Post date:** [April 18, 2023, 11:02am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/7 "2023-04-18T11:02:42Z")

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Hey @Astromo, can you please try to log in to your account now?

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**Author:** ![Astromo](https://community.baserow.io/letter_avatar_proxy/v4/letter/a/ce7236/32.png) [@Astromo](https://community.baserow.io/u/Astromo)\
**Post date:** [April 18, 2023, 11:31am UTC](https://community.baserow.io/t/unable-to-change-password-account-in-baserow/2624/8 "2023-04-18T11:31:59Z")

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Thanks  
Thank you for taking the time to solve these complex problems The problem has been solved  
The message has been received to gmail.  
❤