Baserow self-hosted - admin account not connecting

I have a problem with my database. I created the administrator account, but I can’t access it from any other browser or device.

I can log in to the other registered accounts normally, but the administrator account won’t log in at all.

I thought it was the password, but I tested it in my main browser and it worked normally, but when I tried in another browser, I couldn’t do it at all.

The problem now is that my computer is damaged and I am unable to access my administrator account.

Is there any solution for this? Has anyone experienced this?

Hi!

This is a quite unusual problem. We need to investigate first in order to get an answer.

Could you tell:

  • What error exactly is displayed when you try to log in as the administrator? A screenshot and/or a dump from a development console of a request/response would be very helpful.
  • What are the browsers you’re using (names/versions)?

The error only says that the password is incorrect, but before my computer was damaged I had done a test by changing the password.

In Firefox it worked normally, but if I used incognito browsing in the same browser, it no longer worked.

Tested in the incognito tab of Firefox, Chrome, Edge and Opera GX

Are you sure you’re using a correct password?

Yes, I tried to connect when my computer was still running, I changed the password several times.
In the browser where I created the administrator account it always worked, but in any other browser it didn’t.
I would log out and log back in on the main browser without any problems by typing in the password, but on any other browser I would not log in at all.

Can you provide any logs from the container and/or from a developer console from a browser when you try to log in?

One more thing: is the problem just to log in, or do you need to access to administrator account to migrate Baserow container on another machine?

I checked here that the error was mine. For some reason there was one less character in the email and that’s why I wasn’t able to log in.