Can not create an account


I’ve put Baserow on my own server using Docker engine but it’s not letting me create an account.
I am using the same email as my Baserow access on the cloud, could that be why?

Thank you in advance for your help :sparkles:

Hello @gabrielle,

Sorry to hear you’re facing issues. I’d be happy to help, but first, could you please answer the questions listed in the ‘technical help’ section? This information is crucial for us to understand and address your problem effectively.

  1. How have you self-hosted Baserow.
    1.1. i.e what service or installation method have you used.
  2. What are the specs of the service or server you are using to host Baserow.
    2.1. Baserow needs at minimum 2GB of RAM for the baserow/baserow image.
  3. Which version of Baserow are you using.
    3.1. Visit http://YOUR_BASEROW_SERVER/api/redoc to see the version at the top of the page.
  4. How have you configured your self-hosted installation?
    4.1. Provide all environment variables, .env files, docker-compose files.
    4.2. Screenshots of settings or config pages depending on how you are self-hosting.
    4.3. Make sure to censor out any secrets before posting them publicly.
  5. What commands if any did you use to start your Baserow server?
    5.1. Make sure to censor out any secrets before posting them publicly.

Describe the problem

  1. Describe, step by step, how to reproduce the error or problem you are encountering in as much detail as possible. Provide screenshots and videos.
  2. Provide screenshots or include share links showing:
    2.1. Your Baserow Database and all of it’s tables
    2.2. Any relevant Baserow tables and all of their fields
    2.3. Any relevant Baserow views
  3. How many rows in total do you have in your Baserow tables?
  4. Self Hosters Only Please attach full logs from all of Baserow’s services (docker logs baserow or docker-compose logs) or if they contain sensitive information provide censored snippets of relevant errors.

I wish I could but I couldn’t even begin to find where to get all the information you asked for.
I ended up restarting somewhere else using Cloudron.

I apologize for the numerous questions. There are so many variables involved that it’s challenging to provide a solution without all this information. In any case, using Cloudron was an excellent idea because it’s a robust solution that simplifies hosting and avoids a range of potential issues that would require substantial technical skills to resolve.

I hope you enjoy using Baserow!

1 Like