Could Not Connect to API Server - Hosted on Baserow

Technical Help
1

We receive a message on this table “Could Not Connect to API Server” on this table:
https://baserow.io/database/99927/table/328211/583550

Screenshot 2024-08-30 at 2.23.48 PM
Screenshot 2024-08-30 at 2.23.48 PM1344×292 10.6 KB

We use your the hosted solution on Baserow, not self-hosted. The other tables in our database seem to work

Also we noted the server status shows incorrect

Screenshot 2024-08-30 at 2.28.04 PM
Screenshot 2024-08-30 at 2.28.04 PM2614×1638 311 KB

Can this be solved quickly?
Thank you

2

Hi @artoflogic,

I’ve also reached out to you via email, so I’m repeating the same message here. Feel free to use either channels to get back.

I’m sorry to hear that you’re having connectivity problems with the hosted version of Baserow. We’re trying to investigate the problem, but I don’t see anything wrong with our servers. Everything is up and running. Behind the status page is an automated system that checks every 5 minutes if our servers can be reached from multiple locations. We also have other alerting systems, and they tell us that the system is working as expected.

I have a couple of questions:

  • From which location are you trying to connect?
  • Does the network error persist if you retry the action, or does it only fail once?
  • Does it happen for one specific action, or for others are well?
  • Are you making API requests in the background, or just using the tool via the web-frontend?
3

This was quickly solved last week thanks to the support you provided. Great. Thank you so much! We can close this then. Cheers