I’ve build an app where users can login (used the prebuilt login page). In 95% of all logins the page works as expected. But sometimes the page shows no reaction. No error message, just nothing.
I’m trying it again and again and after 3 or 10 times (sometimes 2 seconds, sometimes 10 seconds) the page seems to be “back again” and logs in successful.
Is there any idea what might be the problem? Baserows SaaS-server not available & not answering?
Is there anything I can do to provide more details?
Hi @be_Berlin, if you could open your dev tools in your browser when this is happening and go to the network tab and check for errors there, giving us the details of any errors you see there will help us identify the possible cause of this.
When you say nothing happens, what do you expect? Did you add a redirect action or something after the login that is not triggered? What do you expect to happen?
As the credentials are correct the page should login in myself and redirect to the next page.
In general this works as expected. But not in 100% of all cases. 95% are okay, but sometimes the page just don’t react.
Even if my credentials would be wrong I would expect anything like a “Password incorrect”-message.
I’ve just send @cwinhall test credentials via direct message - maybe it is a chance to find out more.
Thanks, I think I know what’s happening: if you are already loggued in and visit the login page and try to login you won’t be redirected to the next page as you are already loggued in.
Could you try to hide the login form when the user is loggued in (Visibility tab of the element configuration) and add a link to the protected page that is shown only when the user is loggued in to see if it helps?
as a not-logged-in user I see the login form to enter my credentials (as expected)
login in works (as expected)
the login form has Events “after login” and there is the command to open the next page (start page for logged-in users). This does NOT work anymore. Instead, the same page now shows the content for logged-in users (instead of opening the next page).
I’m not sure if this is really the case but it seems for me as the site is “hiding” (=no visibility) the login form in the moment after a successful login but BEFORE the events associated with the login form are executed.
It’s probably the good analysis, good job. We need to fix that. In the meantime may be you could just keep the link to redirect to the new page and keep the login form displayed so at least already loggued in users know they are loggued and have a way to navigate to the protected pages?
Altenatively, you could change your home page (the one with / as path) to an authenticated page so if a user that is not loggued visit it he will be redirected to the login page (and redirected back after login) but if he is already loggued in he can directly see the page what do you think?
Thanks for your kind reply. If this is helpful for developing Baserow I’m really happy to contribute that little piece. Moreover I’m happy to receive your dedicated support.
Concerning my Application and my home page: no problem, I’ll find a good solution now that I understand what’s happening behind the scenes.
I’ll also update the title of this post from old version “Login page sometimes doesn’t work” to a more precise new version.
I think I have the same issue. I am building an app where I want authenticated users to access the homepage. When they get redirected to the login page and enter their credentials, nothing happens, but they should be redirected to the Homepage. Nothing shows they are loged in or that the password is wrong or anything like that. I have tried to add actions after login but nothing seems to work.
And second section shows only for logged-in users. Second screenshot.
This way you can at least identify if you are already logged-in. And offer them a button to reach the start page.
In my case this workaround helped.
Thank you very much for your reply but that didn’t work for me. I have changed the visbility of each section and added a button as you suggested to redirect the user to the homepage, but I get the following message everytime I try to log in
Hi @Sophie ,
I’m sorry to read that you still have problems.
In your first message (3 days ago) you wrote “When they get redirected to the login page and enter their credentials, nothing happens. Nothing shows they are loged in or that the password is wrong or anything like that.“
As you wrote in your last post, you are now getting the ‘Authentication Required’ error. Has this behaviour changed since you last edit of the page? Now you get that error message while before nothing happend?
I’m asking as the description from 3 days before (“nothing happens”) looks like the problem I had while the ‘Authentication Required’ error looks like another problem. (or just wrong credentials..?)
