Please fill in the questionnaire below.
Technical Help Questionnaire
Have you read and followed the instructions at: *READ ME FIRST* Technical Help FAQs - #2 by nigel ?
Answer: Yes
Self-Hosted Installation and Setup Questions
How have you self-hosted Baserow.
Custom Kubernetes install
What are the specs of the service or server you are using to host Baserow.
Large
Which version of Baserow are you using.
1.27.2
How have you configured your self-hosted installation?
n/a
What commands if any did you use to start your Baserow server?
Multiples pods, multiple commands
Describe the problem
Describe, step by step, how to reproduce the error or problem you are encountering.
Until 3 days ago, We did snapshot without any problems of all important DB (~15 projects/DB).
On october 30, one database suddenly became impossible to backup, nor interactively, nor using API requests.
Using API, and requesting status of the created job ID, I get the following results (two job status call at 5 sec interval):
{'human_readable_error': '',
'id': 1550,
'progress_percentage': 0,
'state': 'started',
'type': 'create_snapshot'}
{'human_readable_error': 'Something went wrong during the create_snapshot job '
'execution.',
'id': 1550,
'progress_percentage': 0,
'state': 'failed',
'type': 'create_snapshot'}
Interactively, I get the same error message in a red box.
Provide screenshots or include share links showing:
We are running multiple projects, most with 1 db, some with multiple DBs and one with a single DB and an app.
How many rows in total do you have in your Baserow tables?
Less than 200, some tables a lot less
Please attach full logs from all of Baserow’s services
The log from baserow workers pod includes :
[2024-11-01 17:02:36,546: ERROR/ForkPoolWorker-8] Task baserow.core.jobs.tasks.run_async_job[92567f81-b988-4e10-96cb-d62b20a92bdc] raised unexpected: KeyError('DED')
The full name of the database that we can non longer backup is DED & DPR
Where should I try to find more information to help you diagnose the issue ?
Everythings worked fine up to october 29. I don’t know if users made significant changes in the DB structure on october 30.
Two more informations :
- All others backups are done every day without troubles
- This project is the only one which have 2 applications (their backup is done without problems too)