Syncing issues to API

Technical Help
1

Are you using our SaaS platform (Baserow.io) or self-hosting Baserow?

SaaS

What are the exact steps to reproduce this issue?

i am experiencing syncing / connection to API issues when entering data. I can create a new row and start completing the necessary data but from it is taking abnormally longer to sync my data to the Baserow server. Sometimes i will get the little notification “Network error - cannot connect to API” and then all my data i entered disappear. i can refresh my page and some data will reappear but other data in the previous row will then go blank.

my internet connection is perfectly fine. no issues there, can do whatever else but only when i am working on Baserow, i experience this issue.

2

Hey @Rickus3126, before I forward the request to the dev team, could you please try to provide as much details as possible so it’s easier for us to debug the issue:

  1. Which browser and browser version are you using?
  2. Does this happen in one specific database/table or across multiple?
  3. Does it happen when creating new rows, editing existing rows, or both?
  4. When the error appears, could you open DevTools → Console and share any errors?
3

i am using MS Edge, my admin team, some have mac and others have chrome. we are all experiencing the same issue from time to time.

we experience it mainly on one specific database
it often happens when creating new rows. and what we also get is we can enter the details in a field and it disappears almost instantly, sometimes it the data in the field comes back after a while. other times its not re-appearing.

4

sorry, but i cant seem to find DevTools… where do i get that?

5

Could you please send me the Workspace ID and database ID of that specific database in a private message?

6

is there any updates? we are seriously battling with this and it is affecting our day to day operations